Audi windscreen repair and replacement

A3 Sportback, Saloon and other body versions

Start with A3, the approximate year and the body style. Add Sportback, Saloon, Cabriolet, allstreet or another version as appropriate, and identify an S3, RS 3 or TFSI e where relevant. Trim names and a registration year help the enquiry, but the supplier should verify the production version and glass specification against the actual car.

Audi’s April 2020 A3 Sedan (Saloon) launch information describes camera-and-radar assistance systems and an optional head-up display that projects onto the windscreen. That European launch information does not establish standard equipment for every UK A3 or other body style. Audi’s UK owner-manual guidance also distinguishes optional equipment and directs owners to the manual for their vehicle.

Confirm the screen specification and calibration

Mention automatic wipers, a head-up image on the windscreen and any camera or sensor housing around the mirror where fitted. If you have a previous replacement invoice or a known glass specification, tell the specialist. Ask them to confirm the appropriate glass and equipment compatibility rather than requesting a part based on the A3 badge alone.

Where a forward-facing assistance camera looks through the glass, a replacement may require calibration. Ask whether the quote includes this, which checks are proposed and where the appointment will take place. Report any existing assistance-system warnings. A rain sensor or reversing camera is different from a forward camera and should not be treated as proof of the same replacement requirements.

Details to include for your Audi

• A3 or another Audi, approximate year, body style and S3, RS 3 or TFSI e identity where applicable.
• Automatic wipers and any head-up image projected onto the windscreen, where fitted.
• Camera-area equipment, existing warning messages and previous windscreen specification if known.
• Chip or crack details, optional photographs and the service location where the Audi will be parked.

Repair, replacement or an assessment

Describe the chip or crack, its position, approximate size and whether it has changed or been repaired before. Upload a close view and a wider view when you can do so safely. A supplier can use those details to assess the enquiry, but photographs and a form choice do not establish whether a chip can be repaired. A technician confirms the appropriate work after inspection.

Ask for a written quote that identifies the proposed work, glass and associated parts, fitting, VAT, any required calibration and the appointment arrangements. Confirm any aftercare and the time before the vehicle can be driven with the supplier. If you intend to claim through insurance, check your own cover and approval requirements before agreeing to work.

Choose the location where the vehicle is available

For a home visit, enter the full postcode and service address. If you are away from home, select current location and provide its postcode with an address, road, junction or landmark. A one-time location suggestion is a starting point for your confirmation, not a live vehicle tracker. Keep the details accurate if your plans change before an appointment is agreed.

Mobile availability depends on the specialist, site access, weather, equipment and the work involved. A fitting centre may be proposed instead, particularly where the required calibration or working conditions cannot be provided at the vehicle. Same-day requests are welcome, but an appointment and suitable glass must be confirmed by the supplier. This enquiry service is not an emergency or roadside recovery booking.